Product Sections
| About Us MAKING A PURCHASE AND CARD SECURITY Making a purchase could not be easier. Just browse our online shop, and click on any items that you wish to buy and put them into the shopping cart. There is opportunity to check and correct any input errors in your order up until the order is submitted. We accept most major debit and credit cards. Payment is deducted on submission of your order. For your security, we have linked with PayPal and their security systems protect all your card details. If you prefer you can phone your order to us on 01544 350436. All prices shown on the website include delivery costs (Mainland UK) and VAT at the current rate. If delivery is required outside of Mainland UK, delivery costs can be given on application. ORDER ACKNOWLEDGEMENT AND DELIVERY SCHEDULE On receipt of your order, we will issue an acknowledgement as soon as possible either by e-mail (if an address is given) or by letter. This acknowledgement will include information about delivery date. Goods will normally be delivered within 3-4 working days. RETURNS, CANCELLATIONS AND REFUNDS In the unlikely event that you decide to return your purchase or if any goods are received damaged, notification to us must be received within 7 working days starting the day after goods receipt and returns will only be accepted with the goods in unused condition and in original packaging. Refunds will only be made after the goods have been received and checked. The refund credit for cancelled orders will be issued less all delivery charges. Radnor does not issue a warranty for the goods supplied. If the goods are defective due to faults in workmanship or materials, Radnor will endeavour to either repair or replace in negotiation with the manufacturers of the goods. GUARANTEES The manufacturer's warranty applies to all goods sold by Radnor. RECEIPTS AND INVOICES The order acknowledgement will state the total amount including VAT charges. You will receive a receipt of purchase as a receipted VAT invoice under separate cover to the goods. Any mistakes in billing or receipts will be corrected as soon as possible. COMPLAINTS Complaints will be dealt with fairly, confidentially and speedily. We will acknowledge the complaint within 5 days and provide a likely timescale for resolving the dispute. We will keep you informed of what action we are taking. GENERAL We and our suppliers own the copyright, trade marks and all other intellectual property rights in all material and content on this site, which you shall not use, download, copy, publish, transmit nor otherwise make available unless expressly authorised. You may not create a link to this website without prior permission. These terms and conditions and all transactions relating to this website are governed by English law. Consumer Law We meet our obligations under the consumer protection laws currently in force including: · the Sales of Goods Act 1979 · the Supply of Goods and Services Act 1982 · the Consumer Credit Act 1974 · the Trade Descriptions Act 1968 · the Unfair Contract Terms Act 1977 and the 1994 Regulations · the Consumer Protection Act 1987 STATUTORY RIGHTS Your statutory rights are not affected by any of the above. CUSTOMER SUPPORT AND SERVICE Our Customer Service phone number is 01544 350436 Monday to Friday between 9am - 5pm. Calls are charged at normal rates. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Privacy Policy Radnor Lighting do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |